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19-Soft-B2 User Interface: May 2015

Nivaar worked solution (AI-drafted; not reviewed by a licensed engineer)

  1. Question 1 Mental Models and Recognition vs. Recall
  2. Question 2 An Iterative UCD Lifecycle Model
  3. Question 3 Role of UI Design Guidelines in Prototyping a Mobile App
  4. Question 4 The Business Case for User-Centered Design
  5. Question 5 Participant Selection — Nielsen's Rule and When to Test More Users
  6. Question 6 Heuristic Evaluation
  7. Question 7 Stakeholder Resistance to Redesigning an Existing Interface
  8. Question 8 Internationalization and Localization of an Existing GUI
  9. Question 9 Interface Metaphors, Mental Models and Information Processing
  10. Question 10 User Classes for the Happy Medical Clinic EHR Redesign
  11. Question 11 Three Usability Goals for the EHR Software
  12. Question 12 Requirements Analysis for the EHR Redesign
  13. Question 13 From Low-Fidelity to High-Fidelity Prototype for the EHR Redesign
  14. Question 14 Using Observations, Interviews, Questionnaires and User Testing Across the Project

Start with Question 1 →

National Exams, May 2015 — 04-Soft-B2, User Interface (closed book, 3 hours). Part A: answer any FIVE of the NINE questions (10 marks each); Part B: answer ALL FIVE questions (10 marks each), all based on the same case study — Happy Medical Clinic, a Toronto medical clinic switching from paper-based practice to an electronic health record (EHR) system purchased from VisualEHR Inc., an off-the-shelf vendor willing to customize the product to the clinic's needs. Most questions call for essay-format answers; clarity and organisation count. This solution answers all fourteen questions as a full study resource.

Reference texts. Rogers, Sharp & Preece, Interaction Design: Beyond Human-Computer Interaction, 5th ed., Ch. 1–3 (interaction design, cognitive aspects, mental models), Ch. 9–10 (prototyping, personas), Ch. 11–12 (data gathering, requirements), Ch. 15–16 (evaluation, lab vs. field studies); Nielsen, Usability Engineering, Ch. 4–6 (usability heuristics, iterative design, usability testing); Shneiderman, Designing the User Interface, 6th ed., Ch. 2 (guidelines, principles), Ch. 12 (internationalization); Norman, The Design of Everyday Things, Ch. 1–4 (visibility, affordances, feedback, conceptual models).