Nivaar worked solution (AI-drafted; not reviewed by a licensed engineer)
Notes on this paper
2 hours, closed book (Casio/Sharp approved calculator + one hand-written 8.5"×11" information sheet, both sides). Any 5 of the 8 questions constitute a complete paper, all of equal value; every question is solved below in full as a study resource.
Reference texts: Walpole, Myers, Myers & Ye, Probability & Statistics for Engineers and Scientists, 9th ed. (Pearson) — sampling distributions (Ch. 6), discrete distributions (Ch. 5), estimation and hypothesis tests (Ch. 9–10), correlation and regression (Ch. 11).
Find. (a) tree diagram; (b) $P(B\cap M_2)$, $P(M_3\cap B^C)$, $P(B)$; (c) $P(M_3|B)$; (d) $P(\text{fewer than 3 satisfied of 6})$.
Approach. Multiply along each branch for a joint (intersection) probability, sum all branches ending in $B$ for the law of total probability, then apply Bayes' theorem for the reverse conditional; part (d) treats "satisfied" as a fixed-probability trial and applies the binomial.
(a) Tree diagram. The first stage branches on the provider $M_1,\dots,M_4$ with the given market-share probabilities; each provider branch then splits into $B$ (satisfied) and $B^C$ (not satisfied) with the given conditional rates (Fig. 4).
(b) Joint probabilities and P(B). $P(B\cap M_2)=P(M_2)P(B|M_2)=0.20(0.90)=0.180$. $P(M_3\cap B^C)=P(M_3)\bigl(1-P(B|M_3)\bigr)=0.30(0.15)=0.045$. By the law of total probability, $P(B)=\sum_i P(M_i)P(B|M_i)=0.35(0.80)+0.20(0.90)+0.30(0.85)+0.15(0.75)=0.280+0.180+0.255+0.1125=0.8275$. So $\boxed{P(B\cap M_2)=0.180,\ P(M_3\cap B^C)=0.045,\ P(B)=0.8275}$.
(c) Bayes' theorem. $P(M_3|B)=\dfrac{P(M_3\cap B)}{P(B)}=\dfrac{P(M_3)P(B|M_3)}{P(B)}=\dfrac{0.30(0.85)}{0.8275}=\dfrac{0.255}{0.8275}=0.3082$, so $\boxed{P(M_3|B)=0.3082}$.
(d) Binomial, fewer than three satisfied of six. Each of the 6 sampled customers is satisfied independently with probability $P(B)=0.8275$ (a fixed population-level rate), so the count $S\sim\text{Bin}(6,0.8275)$. $P(S<3)=\sum_{k=0}^{2}\binom{6}{k}(0.8275)^k(0.1725)^{6-k}=0.00988$, giving $\boxed{P(S<3)=0.00988}$ — a rare event since satisfaction is high overall.
Fig. 4 — tree diagram of provider market share (first stage) and satisfaction outcome (second stage).