Nivaar worked solution (AI-drafted; not reviewed by a licensed engineer)
Notes on this paper
National Examinations, May 2016 — 04-BS-2, Probability and Statistics (2 hours, closed book except one hand-written information sheet and an approved calculator; any 5 of 8 questions constitute a complete paper — all 8 are answered here as a full study resource).
Reference texts: Walpole, Myers, Myers & Ye, Probability & Statistics for Engineers and Scientists, 9th ed. (Pearson) — sampling distributions, binomial/Poisson/hypergeometric models, confidence intervals, hypothesis tests, correlation and simple linear regression.
Given. (A) Poisson rate $\lambda_0=3$ calls/hour, constant over the 8:00–20:00 span. (B) $p=0.001$ (expensive claim), $n=2{,}500$ clients.
Find. (A)(a) $P(X>3)$ over 1 hour; (A)(b) $P(1<X<5)$ over 30 minutes; (A)(c) $P(X>40)$ over the full 12-hour span; (B) $P(X<3)$.
Approach. Rescale the Poisson rate to the length of each sub-interval ($\lambda=\lambda_0\times$hours), use the exact Poisson pmf/cdf for the short windows, switch to the normal approximation (with continuity correction) for the large 12-hour count, and use the Poisson approximation to the binomial for the rare-event insurance-claim question.
(A)(b) 30-minute window (14:30–15:00), λ=3(0.5)=1.5. "More than one but fewer than five" $=P(2\le X\le4)=P(X\le4)-P(X\le1)=0.9814-0.5578=\boxed{0.4236}$.
(A)(c) 12-hour span, λ=3(12)=36 — normal approximation. With $\mu=\sigma^2=36$, $\sigma=6$, and a continuity correction, $P(X>40)=P\!\left(Z>\dfrac{40.5-36}{6}\right)=P(Z>0.75)=1-\Phi(0.75)=\boxed{0.2266}$.
(B) Poisson approximation to the binomial (rare event, large n). $\lambda=np=2{,}500(0.001)=2.5$. $P(X<3)=P(X\le2)=\sum_{k=0}^{2}\dfrac{e^{-2.5}2.5^k}{k!}=\boxed{0.5438}$.